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(More customer reviews)I never write reviews but felt compelled to write one for the Freemotion f5.6 and its manufacturer, ICON Health & Fitness Inc. due to the awful experience I am having with this "lemon" of a machine. I purchased it in September 2010 from FitnessBlowout and it took a month to get delivered. In the two months that I have had it, it has not worked properly once. First it was the track Shield would not align properly, causing the wheel to scrape along the track shield. This apparently is a known issue because they had a replacement kit to send out. Next it was a screw on the handlebar that would not stay tightened. The solution for this was to glue it in place...how long do they expect that to work??? Incidentally, the same thing is happening on the opposite side. Last but not least, the power cord is faulty. The display turns on and off randomly. ICON is going to send a replacement per the warranty but will not expedite shipping unless I pay for it. According to customer service, that's the company's policy - no exceptions.
So to recap, I paid $1200 for a piece of exercise equipment that has not worked properly once in 2 months and rather than spend $15 to overnight the part to me and resolve the issue ICON Health & Fitness has decided to further agitate an already severely agitated customer. It boggles my mind how incredibly short-sighted some companies can be.
My advice would be to keep looking for a piece of equipment with a better (and longer) track record and a manufacturer that actually believes the customer comes first...I wish I did.
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